The Future of Customer Engagement: Thriving in the Age of AI

Join us for a deep dive into the practical applications of AI that will define market leaders. Afterward, connect with your peers and the Further leadership team over a premium catered reception and full open bar.

November 5, 2025 | 3:00 PM – 6:00 PM ET

Location: PMG Boston 10 St. James Ave, Boston, MA 02116

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What You'll Learn: The AI-Powered Advantage

You will walk away with an actionable framework and real-world examples to begin building your own AI-powered engagement strategy, including how to:
  • Elevate Your Customer Experience: Discover how conversational AI can provide instant, accurate, and hyper-personalized service across all digital touchpoints, driving immediate customer satisfaction and loyalty.
  • Achieve Measurable ROI: See compelling case studies on how leading organizations are driving significant business value by integrating AI into their data and customer engagement platforms.
  • Build the Foundation for Success: Understand the essential data and AI platform requirements necessary to scale GenAI solutions reliably, ethically, and securely.
Generative AI concept on a tablet

Our Speakers:

Headshot of Cal Al-Dhubaib

Cal Al-Dhubaib

Head of AI and Data Science, Further

A globally recognized data scientist and innovator specializing in responsible artificial intelligence. Cal frequently speaks on topics including AI ethics, change management, and implementing AI solutions in regulated industries.

Headshot of Cal Al-Dhubaib

Emily Clark

Head of Retail & Higher Ed

With over 15 years in data, analytics, and digital marketing, Emily excels in leading teams to transform complex data into strategies that drive results, particularly for organizations looking to reduce acquisition costs and increase customer value.

Headshot of Cal Al-Dhubaib

Matt Pedone

Head of Emerging Industries

For almost two decades, Matt has been helping Fortune 500 organizations realize the full potential of their data. He leads the development of robust data strategies for our clients across various emerging industries.

Headshot of Cal Al-Dhubaib

Chirag Deshpande

Head of Industry, Further

A leader in digital and data-driven business strategy with nearly two decades of driving global growth. Chirag leads the High-Tech Industry vertical and is recognized for his thought leadership in value realization through applied AI.

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